We know our Heart Locket customers will absolutely love their products!

Our Heart Locket Guarantee

Heart Locket is committed to creating jewelry of the highest quality. That's why our 12-month guarantee applies to all gold and gold-plated jewelry. If your jewelry arrives damaged or has a manufacturing defect, Heart Locket will send you a replacement free of charge. The warranty is void in the event of user-caused damage, for example (but not limited to) scratches, accidental damage, and water damage.

If your replacement item is also damaged, we will charge a replacement or repair fee equal to 50% of the full value paid per item. Payments can be processed through PayPal. To contact our customer service regarding this, please email

Please note that the Heart Locket warranty does not apply to lost or stolen items.


We do our best to ensure that all products arrive in the best condition, but we do not offer refunds and returns if you change your mind. Instead, we offer store credit (valid for one month).

  • Please also note that refunds will not be issued for orders processed with a discount code or under a promotional deal.
  • Refunds will only be issued in the event of a manufacturing defect where the item cannot be replaced or repaired.
  • Our exchange policy is valid for 14 days (after you receive your order). To be eligible for an exchange, you must email photos of the products you received, unused and in the same condition you received them. Tracking labels must also be provided to the Heart Locket team.


Once we receive and review your images, we will send you an email to notify you that we are processing the exchange. We will also notify you if your STORE CREDIT or CHANGE CODE has been approved or denied.

If approved, your credit will be processed, and we will contact you via email. We will need a receipt or other proof of purchase to complete the exchange.

Unfortunately, if 14 days have passed since you received your order, we cannot offer you an exchange. Additionally, we cannot offer refunds on items purchased with a discount code.

Gift certificates cannot be returned.