Orders & Payments

Do we have a physical store?

No, we operate exclusively online. However, rest assured we utilize secure payment methods and rely on reputable shipping couriers.

Is it safe to order online?

Absolutely! We employ industry-standard encryption systems to ensure your personal details remain confidential and secure.

Insured Shipping

All orders are dispatched with insured shipping. You can shop confidently knowing your purchase will arrive in impeccable condition. Should any issues arise—whether your package gets lost in transit, arrives damaged, or contains missing items—Heart Locket Jewelry will replace it at no additional charge. You are 100% covered!

Payment options

Complete your purchases at Heart Locket Jewelry using Visa, Visa Debit, MasterCard, American Express, or Paypal.

Check out

  • Step 1: Click the "Proceed to Checkout" button in your shopping cart. You'll be prompted to either log into your existing account or create a new one.

  • Step 2: If you're a new user, enter your shipping details to create an account. If your billing and shipping addresses are identical, select "Use this address for billing" and proceed to the next step.

  • Step 3: If you've deselected "Use this address for billing", you'll have the opportunity to input your distinct billing address.

  • Step 4: Review your order total, then input your payment information. Click the "Pay Now" button to finalize your purchase. After payment is confirmed, you'll be provided with an order number and a detailed confirmation email. It's that simple!

Once we receive your order

After placing your order, you'll be redirected to a confirmation page displaying your order details. This confirmation will also be emailed to you, but allow up to 30 minutes for delivery. As soon as our warehouse team processes your order, a second email will inform you of its shipment. If you haven't received any emails, please check your spam or junk folder.

Incorrect or faulty items

We sincerely apologize for any inconvenience! Should you receive an incorrect or faulty item, please reach out to us at info@heartlocketjewelry.com, and our dedicated customer service team will address the issue promptly.

Payment from your account

In the event of a payment hiccup, either your card issuer or one of our customer service representatives will get in touch with you.